Advanced Services Transformation Roadmap

Mapping your servitization journey

Manufacturers increasingly see services as a core component of their competitive strategy. Of particular interest are ‘advanced’ services, such as outcome and availability contracts, that can deliver longer term relationships with regular cash-flow from customers.

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But transforming a product-focused organisation to deliver services effectively is fraught with challenges.

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Our Roadmap is the result of an in-depth investigation into these challenges, and how these have been overcome by manufacturers who are successfully competing through advanced services. It is a tool for executives to prepare for service transformation and helps to navigate and overcome the obstacles on the journey to servitization.