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Baxi’s Heat-as-a-Service model holds the key to sustainable energy

Across all areas of our lives, there is growing appetite for service solutions. Be it individuals or businesses, attention is turning from owning products to securing outcomes. The as-a-service revolution is changing mindsets and fuelling innovation in design, technology, and business solutions. Focusing on outcomes is not only helping our companies boost competitiveness and exploit […]

Aston academics support Midlands SME to deliver pay-as-you-go electric vehicles

Birmingham business Electric Zoo has worked with Aston Business School to help drive the adoption of electric vehicles. The electric car subscription company joined the school’s Advanced Services Group SME Partnership to develop its advanced services offer and tap into growing demand for sustainable transport. Husband and wife team Charnjit and Lash Saranna have a […]

Scanning the future with advanced services helps boost competitiveness of Midlands SME

Bromsgrove-based Central Scanning is working with academics from Aston Business School to develop a new rental model making it easier for clients to exploit 3D scanning technology. The company enrolled on the school’s Advanced Services Group SME Partnership Programme to access free expertise and is adapting its business model to look beyond one-off sales and […]

A Pathway towards a Resilient, Productive and Sustainable Future

Another May and another Spring Servitization Conference (SSC)! Last week, we concluded the 11th edition of the conference and, although we had planned to be in Florence, we ended up on Zoom for obvious reasons. Since its inception, SSC has been dedicated to understanding how organisations can develop and adapt their business models through servitization […]

The art of storytelling in business

How Aston academics support SME business transformation through the power of narrative. Aston Business School is helping companies manage change through the use of narrative. The school’s free SME Partnership programme has worked with over 300 businesses on developing their service offer and is putting storytelling at the heart of its teaching. Managing organisational change […]

Building resilience through Advanced Services

We have recently collaborated with the Manufacturers Alliance (MAPI), a nonprofit professional society based in the US that supports manufacturing leaders. Our joint project was survey research into industrial manufacturers’ current state and readiness to build business resilience through advanced services. The result of the research is now available for download on the MAPI website.

How manufacturers can build resilience by getting closer to customers

The past year has seen companies in all sectors forced to adapt the way they conduct business. The pandemic has significantly disrupted supply chains, limiting travel and confined people to their homes. Customer relationships have inevitably been affected and businesses have been forced to build resilience by finding new ways to reach out and deliver […]

What are the qualities of successful leaders in turbulent times?

The SME Partnership programme has worked with over 300 businesses over the past few years which has provided some great insights into modern leadership. The programme meets and works with a diverse range of business leaders, all striving to take their companies to the next stage of growth. What is most striking about these individuals […]

Four Real-World Lessons Learned in Global Service Transformation

Today on International Women’s Day we welcome back our guest blogger Sarah Nicastro, Creator & Field Service Evangelist Future of Field Service. Sarah brings us an interview with Emilie Giraudet, a leading light in the servitization of one of the world’s largest global technology suppliers for food processing. ————————————————————————————————————————— I had the good fortune of […]

Partnering along the servitization journey

We recently held the Winter Roundtable of the Advanced Services Partnership. The partnership is a network of executives from global and multinational manufacturers that are in the exploration and engagement stages of becoming services-led companies. Partners are all from different industries (ensuring they don’t compete) and the partnership is international, with members in the USA, […]

Why servitization journeys will speed up in 2021

We welcome our guest blogger Sarah Nicastro, Field Service Evangelist & Creator of Future of Field Service One of the things I’m most excited to witness in 2021 is how I expect to see Servitization journeys gather speed. The concept of Servitization on paper—that product manufacturers compete on service offerings and outcomes rather than commoditized […]

Three questions to help you pivot your business with servitization

Who is in charge of your business transformation strategy? The CEO? The CFO? Or Coronavirus? There’s perhaps never been a more challenging year for businesses than 2020. The impact of the global Coronavirus pandemic has been profound across every sector. With supply chains disrupted, some businesses paused altogether, with global economies suffering the worst recession […]