The Spring Servitization Conference 2020

14–16 September 2020, Fully Virtual

The Spring Servitization Conference (#SSC2020) is dedicated to understanding how organisations can develop and adapt their business models through servitization and advanced services. In the first year of the pandemic, the theme was Advanced Services for Sustainability and Growth.

The conference this year was different compared to the previous years, not just because it went virtual, but more importantly it took place together with the first World Servitization Convention, that attracted a great number of executives and middle management, all engaged in the organisational transformation towards servitization. So, in parallel with the research track (SSC), the industry track hosted more than 19 keynote talks, 6 roundtables, 3 panel discussions and 28 exhibition booths from leading manufacturing companies engaged with advanced services.

Academic awards:

Best Paper

Solution providers microfoundations in the development of product service innovation.
Tuomas Huikkola, Marko Kohtamäki, Rodrigo Rabetino, Hannu Makkonen, and Philipp Holtkamp

A paradox theory approach to tensions in digital servitization: the case of the aerospace and Maritime industries.
Zsófia Tóth, Christian Kowalkowski, Alexey Sklyar, David Sörhammar, Bård Tronvoll, and Oliver Wirths

Service confidence in bringing new data-enabled services to market: a multi-actor perspective.
Khadijeh Momeni, Eija Vaittinen, Markus Jahi, and Miia Martinsuo

A servitization roadmap for Basque manufacturing SME.
Eduardo Castellano and Urko Lopez Odriozola

Advancing waste collection logistics services for increased energy efficiency and circularity.
Anna Norinder, Arni Halldorsson, and Ceren Altuntas Vural