The Spring Servitization Conference 2021

10–12 May 2021, Fully Virtual

The Spring Servitization Conference (#SSC2021) is dedicated to understanding how organisations can develop and adapt their business models through servitization and advances services. The theme in 2021 was Servitization: A Pathway towards a Resilient, Productive and Sustainable Future and the conference was held in a fully virtual mode. Once again, the conference brought together the world’s leading researchers, practitioners and doctoral students to debate and engage with the theory and practice of servitization.

Monday 10th and Tuesday 11th May followed the now established format of a single stream where all contributors have an opportunity to present to the whole conference audience and engage in both structured and semi-structured panel sessions to discuss their work. The programme was designed to encourage strong participation, extensive debate, and bridge research theory and industrial practice. The conference also featured keynotes from senior executives at leading manufacturing businesses.

Wednesday 12th May was dedicated to early stage research and comprised of interactive keynotes by leading academics in the field, debates around emergent research themes, and poster reviews of proposed projects and doctoral theses.

Academic awards:

Best Paper

Organizational solutions in the servitization and digital servitization journey
Valentina Forrer, Erica Santini, Filippo Visintin & Enrico Zaninotto

Developing capabilities for digital servitization
Khadijeh Momeni, Chris Raddats & Miia Martinsuo

Agile management practices for solutions development: managerial challenges in an interorganisational context
Siri Jagstedt, Klas Hedvall , Ludvig Lindlöf & Tabea Ramírez Hernández

Best Poster

Servitisation model in energy efficient equipment: implementation study in the Netherlands, Belgium and Spain
Mira Tayah, Javier Pamplona, Arno Nijrolder & Christophe Rynikiewicz