Whitepaper: Servitization and Supply Chains

A DHL Perspective on Future Engineering & Manufacturing Supply Chains

Manufacturers increasingly recognize that in order to leverage today’s trends: shifting markets, economical & political volatility, changing customer demands, skills shortage, compliancy and new technologies, they must identify new and sustainable revenue streams to increase competitiveness and profitability.

This is driving manufacturing value propositions to change from product focused to services focused propositions: placing an emphasis on customers achieving their business goals, as opposed to only focusing on product features.

This is the first in a series of whitepapers in collaboration with DHL. It illustrates how servitization

is driven by global trends and highlight implications on supply chains. It is a guide to manufacturing companies through the supply chain transformation change process - from strategy articulation to process definition and decision enablement.

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