Servitization in Action: Alstom Transport

Alstom is a French multinational company operating worldwide in rail transport. It develops and markets a complete range of systems, equipment and services in the railway industry and is one of the world’s largest manufacturers of high-speed trains, tramways and metros, electrical and diesel trains, information systems, traction systems, power supply systems and track work. It also designs, produces and installs infrastructure for the rail network. It operates in 70 countries and employs 26,000 people.

In the UK, one third of all daily passenger rail journeys are made on Alstom trains, in addition to one

million daily journeys on the London Underground.

On increasingly busy rail networks, operators face challenges every day to attract passengers to travel

with them and to get them from A to B as quickly as possible. The availability of trains is therefore absolutely critical, but maintaining rolling stock is often not the core expertise of the operator; often they are focused on passenger experience, selling tickets and driving trains.

This is where manufacturers such as Alstom come in; they have recognised a market for services that keep the trains in working order, and developed successful partnerships with customers as a result.

To continue reading the story of Alstom Transport, download the full case study