Servitization in Action: Orica Mining Services

Australian company Orica Mining Services provides explosives that are used in roughly 1,500 blasts per day in the mining, quarrying, oil and gas and construction industries. Orica set out to develop a capability

to ‘improve blasting outcomes’ for customers.

It focused on the key areas where it could deliver value, namely increasing customer productivity and

reducing the overall cost of drill and blast operations.

Orica digitized an array of data about past blasts, both from its own records and those supplied by customers, covering factors such as the objectives of the blast, conditions of equipment at the site, the exact techniques and products used in the blast, and the outcome of the blast. It used that data to build a range of online tools for pre-blast modelling and post-blast measurement, packaged in an online system called Blast IQ.

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