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Abstract Guidelines

Extended abstract guidelines


Important dates for authors

Extended abstract deadline for review (1,000 words): 9 January 2020 > 17 January 2020

Abstract review author notification: week commencing 3 February 2020

Full paper or executive summary deadline: 23 March 2020* 

*(Submissions must be ready for printing by the 23 March, after this date no further changes).

SSC is highly selective. Only papers of the highest quality will be chosen for presentation to the full audience. Therefore, this year the review process has been revised to ensure that contributors get early guidance on the suitability of their contribution and how quality can be enhanced.

Please submit an extended abstract of 1,000 words (including any figures, tables and references) via the conference website (submissions will be open at the end of September). Please ensure your extended abstract comprises the following nine sections:

1. Title
2. Keywords
3. Summary (this MUST be identical to the one which will be provided for the full paper max 100 words)
4. Introduction / purpose
5. Theoretical background
6. Research methodology
7. Findings (actual / expected)
8. Theoretical and practical contributions
9. References

Guidelines and a template can be downloaded here

Submit your abstract here


Review process

The extended abstracts will undergo a double-blind review process against the following criteria:

• Topic suitability to the conference
• Justification of the purpose
• Appropriate theoretical background
• Robustness of the applied research methodology
• Alignment between the findings/discussion and the objectives/research questions
• The relevance of contributions to theory and practice

The reviewing committee will invite successful authors to develop their extended abstract into a full conference submission.

All accepted papers will be published in the conference proceedings and awards given for
contributions of merit.

Abstracts will be accepted for review on the understanding that the submitted manuscript is an original work and has not been copyrighted, published or accepted for presentation at any other conference.

Important notice to authors: Special Issues
We have two specials issues associated with SSC2020, the Journal of Service Management and International Journal of Operations and Production Management. Through the review process or after the conference, the reviewing committee will invite outstanding submissions to further develop their papers and submit them to one of these two special issues. The dates will be confirmed in due course.