Managing Director, Truck Replacement Sales, Europe at Goodyear
Marc has over 25 years’ experience in the transport industry, having worked in various roles covering Operations and Maintenance, before moving into Sales. After working for 16 years in GE’s transportation businesses, Marc joined Goodyear in 2009. He is now the Managing Director of Goodyear’s European Commercial Replacement Sales organisation.
Marc looks after Goodyear’s UK service business Truckforce, which covers Goodyear fleets on an exclusive basis. With a focus on managing the life cycle of a tire, Goodyear have fully adopted and Advanced Services mind-set which is evident in the new business model Proactive Solutions, a full mobility solutions package.
Projects Director, Rolling Stock and Services
Mike Hulme started his career at British Nuclear Fuels Sellafield, where he subsequently held various engineering and operational roles. He joined Alstom in October 2001 as Validation Manager and has held several senior positions in the company, including Engineering and Tender Director and Vice President.
Since taking the reigns as Managing Director (Trains and Modernisation) in 2015, Mike has been responsible for the strategic approach of key transport solutions including rolling stock supply and associated maintenance services. He has played a pivotal role in the introduction of advanced services contracts to Alstom, such as the availability-based contract with Virgin on the West Coast Mainline.
PROF TIM BAINES
Professor of Operations Strategy and Executive Director at The Advanced Services Group, Aston Business School
Tim Baines is the Professor of Operations Strategy at the Aston Business School, Birmingham, and leads the Advanced Services Group (ASG). ASG is the world’s largest research centre focusing on Servitization and provides insights, decision frameworks and models enabling senior executives to understand, evaluate and adopt servitization. The knowledge base of ASG has been established over a twenty year journey of international studies, research council programmes and extensive work with businesses large and small.
Tim has spent his whole career working for and with manufacturing businesses. His career began with a technician apprenticeship, and after graduating with an MSc and PhD from Cranfield University, he studied as a post-doc at the Massachusetts Institute of Technology and Auburn University in the USA. He has published over 250 articles including 70 refereed journal papers, and a further 15 books and chapters. He is a Chartered Engineer, a Fellow of both the Institution of Mechanical Engineers and the Institution of Engineers and Technologists, and has held a number of senior positions with universities.
Tim is hands-on with both global and local manufacturing companies, helping them to transform their businesses, and facilitating the understanding of servitization in practice. He has worked with a wide range of businesses including Rolls-Royce, Airbus, Ford Motor Company, Alstom, Goodyear and Boeing. Everything he does is focused on understanding and promoting servitization in research and practice.
Vice President, Customer Support
Crown Equipment Corporation
Craig Bruns is the Vice President of Customer Support at Crown Equipment Corporation, one of the largest forklift manufacturers in the world and the leader in the evolution of the material handling industry, earning more than 100 global design awards and launching new technologies to increase uptime and lower total cost of ownership.
With 25+ years of experience at Crown, he is responsible for leading the activities of Crown’s global customer support strategies, telematics support, current and future connected services, e-commerce and parts distribution, customer support, service experience, warranty, and thought leadership associated with delivering a world-class customer experience around the globe. For the last 5 years he has been spearheading the company’s technology driven IOT strategic journey and global connected services business. He has undergraduate degree in electrical engineering and a master’s degree in business administration.
Former Commercial Director / UK Head of Innovation at Baxi Heating UK
David ran the UK’s largest Aftersales business for a Heating OEM and heads up their innovation programme. He has 15 years’ experience working in the manufacturing sector with various roles including R&D, operations, project management and commercial.
He iwas responsible for the spare parts and services business units at Baxi Heating UK as Commercial Director, and the UK innovation programme as Head of Innovation.
David championed the development of Baxi’s innovation programme off the back of an MBA focused on strategy and innovation, his doctorate research focus is now on business model innovation, specifically Servitization and the transformation to Advanced Services.
President IFS Industries at IFS
Antony Bourne is the Senior Vice President for the Industry Business Unit at IFS.
He leads a team of global industry experts, covering IFS focused industries, and supports sales, marketing and partner enablement.
An advocate for the need for flexibility and proactivity within the industry, he’s well respected for presenting his innovative ideas at conferences, and has penned authority pieces include insight into next steps for intelligent tech and its impact on the future of manufacturing.
VP Services at Thales Land and Air Systems
From strategy to delivery, from military operations to whole-life cost policy and from the perspective of user, customer, bid manager, business leader and executive, Chris has experienced Customer Services from many angles in a career already spanning more than 30 years.
Currently VP Services for Land & Air Systems, a Thales global business unit, Chris leads the Customer Services activity that supports customers in over 150 countries with Customer Service teams on 5 continents. His primary mission is to help customers fully exploit the Thales products and services they operate but it is also to shape the way new products and services are developed in line with customer needs, emerging technologies and business innovation. Chris served in the Royal Air Force as a senior officer responsible for logistics and support, before joining Thales in 2001.
Global Program Director, Commercial Operations at Tetra Pak
With over 30 years of experience in Commercial, Strategy and Business Process roles, Maria is the Global Program Director for Advanced Service Model development in Tetra Pak, based in Modena, Italy.
Over the 18 years she has been with Tetra Pak Maria has held various Corporate and Commercial roles, most recently Managing Director roles in East and South Eastern Europe. Prior to Tetra Pak, Maria held roles as Senior Consultant in PwC, consulting to a number of industries including Packaging, Pharma and Aerospace, and various roles in Sales and Marketing in the Pharmaceutical industry.
Operations Director at Workplace Technology
Currently employed as Operations Director for Workspace Technology Limited, a Data Centre Design, Build & Maintenance Company, Dawn leads the Marketing and Maintenance Support Services teams as well being responsible for driving the strategic delivery of the overall business’ operations..
As an SME in its transformation stage, Dawn has embraced the challenge to implement cultural change throughout the workforce whilst developing an operational infrastructure that promotes growth, innovation and stability.
Dawn has been a member of the Advanced Servitization Programme since September 2017 and is also proactively involved in developing the servitization concept to enable SMEs to embark upon their journey using practical and theoretical models.
Former Global Programme Manager at Xerox Services
Tim was most recently responsible for managing the programmes to globally re-position and integrate Xerox’s Intelligent Workplace and Digital Services, following corporate re-structuring. Just prior, he was regionally responsible for the lifecycle management of a number of the underlying services: this included enabling them to address the themes of workplace sustainability, security and productivity / digitisation.
He has several decades of technology sector management experience, moving to Xerox via Logitech and a start-up after spending his early days at HP. Prior roles include those in supply chain operations, product and field marketing, and business development – all international.
His personal journey has included moving from a product to a customer-centric business model through work on developing these services. Transformations like this particularly interest him, where technology – especially the Internet of Things - plays a key role in bringing together physical and digital worlds. Within larger organisations, the printed page in an office has long been bought as a service outcome rather than buying the printing device outright. This is an advanced service orignated by Xerox originated in which he has been deeply involved.
MIGUEL LEICHSENRING FRANCO
CEO at Schmitt & Sohn Elevators, Portugal
Miguel has worked for the multinational elevator manufacturing company Schmitt+Sohn Elevators in Portugal for nearly 30 years, and has been the CEO for over 20 years. Hie is also the chair of the German-Portugesese Chamber of Commerce and Industry.
He holds a PhD in Industrial Engineering and Management from the University of Porto and is a Teaching Industry Fellow for Operations Management at Católica Porto Business School.
Engineering Associate Fellow for Life Cycle Engineering at Rolls-Royce
Andrew Harrison is a professional aerospace engineer with more than three decades experience in both technical and managerial roles spanning the entire product life cycle of a jet engine from capability generation through to in-service support.
Over the last 15 years, Andrew has led the creation and implementation of Rolls-Royce’s differentiating capability in the area of Design for Service, which targets increasing product reliability while reducing the cost of ownership.
Andrew continues to lead the global Rolls-Royce Engineering for Service research agenda in the area of life cycle engineering. He is actively engaged with the leading UK academic institutions and is a founding and leading member of the UK National council for Through Life Engineering Services which provides strategy and direction for UK Industry, academia and Government in this area.
Andrew is an Honorary Professor at Aston University Business School, a visiting fellow to Cranfield University, a fellow of the Royal Aeronautical Society and a chartered engineer.
Head of Pay-Per-Use Solutions, Europe and Australasia at DLL
Lee is heading up DLL’s expansion into Pay-Per-Use Solutions in Europe and Australasia.
Previous to this, Lee has over 20 years’ experience as legal counsel to Banks and Finance companies around the world, having been based in London, Shanghai, and his hometown of Auckland, New Zealand.
Lee is at the forefront of considering and solving for the evolutionary shift in asset finance towards usage based and advanced service solutions.
Director of Channels at Domino Printing
Will started his career as an R&D engineer within the domestic appliances sector but soon made the transition across to a commercial role through a GE leadership programme. He has spent over 20 years in sales and sales leadership roles.
As Director of Channels and a member of the Domino Executive management team, he is responsible for Domino’s sales and service channels including the specialist central development functions of global service, sales enablement, Customer Experience and marketing.
Domino has been a member of the Advanced Services Partnership since May 2018, which is proving to be valuable support, as Domino seeks to create new services for customers and build this as a competitive advantage.
CEO and Founder of Blueprint AMS
Kevin is CEO and co-founder of BlueprintAMS. His company specializes in helping organizations transition from traditional 'build and sell' to 'servitization' pricing models.
He advocates a pragmatic and practical three step approach that reduces risk and enables businesses to move fast - essential if a company is to beat its competition and maximize its potential. His personal passion is helping businesses become easier to buy from.
Customer Insight Manager at Baxi Heating
At Baxi Heating Oliver is responsible for gathering actionable insight for new digital products and services. Working with cross functional teams to then create compelling digital propositions that meet customer needs. As part of this role he is leading Baxi Heating’s Advanced Services work. This involves exploring opportunities regarding HaaS and other servitization models that will play an essential part of Baxi Heating’s future business models whilst also supporting the UK’s effort on decarbonisation.
Founder and MD at UV Light Technology
Paul is founder and Managing Director of UV Light Technology Limited who manufacture ultra-violet light equipment for industrial, healthcare and food applications.
At UV Light Technology, he created a new business model, wrapping services around UV products..With a strategy to optimise customer processes whilst minimising their risks, UV Light Technology provides services, from equipment selection through to supporting regulatory compliance and gaining operator confidence.
Paul is also the chairman of the Advanced Services SME Transformation Roundtable.
Head of Funds Midlands at The FSE Group
Andy leads a team of financial services professionals to deliver growth debt finance to SMEs under the Midlands Engine Investment Fund.
He worked for Lloyds Bank for over thirty years in a range of roles, most recently as Director for Large Corporates in the Midlands region of England.
Creator, Future of Field Service & Host of the Future of Field Service Podcast
Sarah’s expertise lies in helping organizations to make sense of industry hyperbole and emerging trends to determine how to strategically transform their businesses through more effective processes, more engaged people, and the latest technologies. She helps these organizations tell their stories of both trials and triumphs from which their peers can learn and commiserate.
After more than a decade as the Editor In Chief of Field Technologies magazine and Field Technologies Online, Sarah joined IFS in 2018 to create Future of Field Service and launch the Future of Field Service podcast as well as serve as Director of Customer Advocacy for IFS. She speaks nearly every day to practitioners on the servitization journey, giving her an excellent insight into the prevailing conditions of the manufacturing and technology industries.
Product Manager- Connected Services at Domino Printing
After gaining a business degree from The University of Leeds, Kate went on to work in a number of marketing and product management roles, with a focus on turning market intelligence into insight and action. She has worked in both the public and private sectors, developing and promoting products and services for business customers.
At Domino, her role is to manage the company’s Cloud services which provide remote monitoring and diagnostics on a range of industrial printing equipment. She is also carrying out customer research to define the organisation’s next generation of advanced services.
CEO and Founder of Servitly
Servitly is the provider of a Cloud-based, comprehensive software for managing connected products, delivering smart services, assisting the delivery of advanced services, monetizing IoT data, generate new revenues and transform products into services (product-as-a-service).
With 20 years of experience in software engineering and digital transformation, Stefano is keen and focused on the union of 3 domains: enterprise SaaS, IoT and servitization.
He spends much of his time and energy discussing with leading manufacturing companies how software can maximize the value of their servitization initiatives.
CEO at Tactile Technology
Lee is the CEO of IT services companyTactile Techonoly. He started his career as a Flight Simulation Engineer in the Royal Air Force. He then moved into mainstream technology for vendors such as IBM and Sun Microsystems before starting his own business in 2004.
‘Throughout my time in technology two key things have driven me, Innovation and Disruption. I have always worked with highly innovative technologies and ones with the ability to disrupt, providing a major and positive impact on the organisations adopting them.'
Director, Technical Services EMEAR at Genie
Matt is currently leading the Global Field and Workshop services execution across all brands at Terex. In this role he has prime responsibility for service transformation including service delivery, productivity, capability, improvement and business systems deployment.
Having joined Terex Genie’s commercial team over 10 years ago his initial focus was on Strategic and Multinational Accounts, he rapidly identified the opportunity to drive business change not only within the Genie business but more crucially across the rental market. He holds a successful record of delivering sustainable results, managing multi-million dollar solutions and service business to commercial customers and has a track record demonstrating transformational leadership and strategic implementation.
An Electrical Engineering graduate Matt has an in-depth knowledge of the industrial sector having held senior commercial and operational positions with well-known and market leading Utility, Oil and Gas, Infrastructure Support and Logistics businesses
Programme Manager at The Advanced Services Group
Danny was Head of Business Development at Nicklin Transit Packaging, the UK’s leading independent provider of bespoke transit packaging products and services. At Nicklin, Danny was responsible for the development and implementation of the company’s Servitization strategy. During this time, the award-winning manufacturer developed a product design, FEA simulation and product optimisation offering which was unique to the sector alongside remote asset monitoring capabilities.
Following 25-year plus career working in SMEs operating in the services and manufacturing sectors, Danny joined The Advanced Services Group in January 2020 as Programme Manager for The SME Partnership in The Black Country.
Former Director of Services at Trane Technologies
Greg served as the director of services for Trane Commercial and Thermo King North America. Trane Commercial services is a $1B business with over 2000 field technicians and over 25,000 customers covering North America. During his tenure at Trane, Greg was responsible for leading the growth and portfolio of service offerings such as service agreements, R’newal, AdaptiView, Adaptive Frequency Drives, and Industrial Refrigeration. In addition, he led the operations and customer care organization consisting of 150 product and technical support engineers. He also led Trane University and won the Ingersoll Rand chairman’s award for operational excellence.
Greg was a responsible for developing the program to enable dealer service performance improvement, growing the service offer portfolio and commercializing a portfolio of refrigeration unit data-enabled capabilities that elevate dealer service levels for the overall Thermo King North American dealer network.
He began his career as an electrical engineer in 1996 working for Hussmann. He served at Hussmann as a product manager, factory leader, and services leader for the southeast region responsible for transforming struggling sales branches to sustainable profitable growth operations before progressing to service operations leader for Trane in 2011.
Founder and Managing Director at Koolmill Systems
As Founder and Managing Director of Koolmill, Alec has developed an innovative cereal processing technology. Koolmill is the Industrial Lead in a 2-year, £2million Newton China Agriculture Challenge project to develop the world’s first Industry 4.0 auto-tuning, digital rice mill.
Alec sits on the IMechE Food & Drink Engineering Committee, is a Visiting Industrial Fellow and Guest Lecturer at Aston Business School, as well as designated as a Foreign Expert by the Chinese Government.
Global Head of Pay-Per-Use Solutions at DLL
Matt has over 25 years of asset finance experience across markets in the Americas, Europe and Asia. In his current role at DLL, Matt is responsible for development, implementation and strategic positioning of DLL’s pay-per-use, consumption-based, and as-a-service products supporting its vendor and direct customers.
Having been with DLL since 2003, his prior roles span business development, program management, asset management, business transformation and technology. Matt is a circular economy and sustainability thought leader who has worked with clients across industries to create innovative solutions driving the transition from asset ownership toward usage.