This extended case study focuses on the evolution of Xerox’s managed print services (MPS). It starts with a brief introduction to the company and – in particular – to printing in the office. It plots the emergence of managed print and how it has since evolved to be a prime example of an advanced service. It then lays out the journey taken to fully develop the offer, together with the implications and emerging issues for the underlying business model. The study closes with a look at the future of managed print.
The case study is authored by Tim Pearce in conjunction with the Advanced Services Group – using insights drawn from his many years spent with Xerox Services, his last role before leaving being in global programme management. Xerox has not contributed to or endorsed this case study in any way