Returns and refunds
We only accept returns and provide refund for ‘Hard Copy’ materials (e.g., books and mini guides). We do not accept returns on ‘digital’ products (e.g., digital copies, PDF versions).
RETURNS
All returns must be postmarked within 28 days of the purchase date. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be undamaged/unmarked and in the same condition that you received it. Preferably, they also need to be in the original packaging.
RETURN PROCESS
To return an item, please email us first at [email protected]. After you received a confirmation from us, place the item securely in its original packing (preferably) and return it to the following address:
Mr Marcus Bowen
LG Davis Ltd
46 Warstock Rd,
Moseley,
Birmingham
B14 4TS
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If we are not able to restock the returned items due to their condition (damaged/marked), we would not be able to provide any refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.
Refunds may take one to two billing cycles to appear on your credit card statement, depending on your credit card company we will notify you by email when your return has been processed. For any question, please contact us at [email protected].
DELIVERY
Delivery of hard copy orders is fulfilled by our partner LG Davis Ltd via trusted mail providers.
Postage varies by geographical region. You can check the cost of delivery before check out using the Calculate shipping function.
The Advanced Services Group Ltd is registered in England No.09834758 at Aston Business School, The Aston Triangle, Birmingham, B4 7ET