A process for helping to accelerate organisational change and successfully deliver service innovation
Servitization can be messy and complex, and executives frequently struggle to manage the organisational change that is necessary to innovate services within a traditional product-centric business. All too often progress stalls.
In this mini-guide, we introduce a decision making framework based on the concept of Force Field Analysis. It is tailored to help an executive team to systematically identify the most important actions necessary to keep a services project progressing, and shows how the process can be applied in practice within an industrial company undertaking servitization.
Please note that the digital version of the mini-guide is restricted for printing.
