Digital Service Innovation: Redefining Provider-Customer Interactions
12 - 14 May 2024 | Tilburg | The Netherlands
The Spring Servitization Conference (SSC2024) is dedicated to understanding how organisations develop and adapt their business models through servitization and advanced services. The theme will be Digital Service Innovation: Redefining Provider-Customer Interactions. SSC2024 will comprise the Servitization Doctoral Symposium (Sun 12th May) and the main Spring Servitization Conference (Mon 13th and Tues 14th May).
On Sunday 12th May, we will host our third doctoral symposium for doctoral students whose research focuses on topics related to servitization (including Product-Service Systems, services-centric business models, and services dominant logic, etc.).
On Monday 13th and Tuesday 14th May, we will follow the established format of a single stream where all contributors have an opportunity to present to the whole conference audience and engage in both structured and semi-structured panel sessions to discuss their work. The programme is designed to encourage extensive debate and bridge research theory and industrial practice. The conference will also feature keynotes from senior executives at leading manufacturing businesses. We will also dedicate some sessions to the early stage research which comprise interactive keynotes by leading academics in the field, debates around emergent research themes, and poster reviews of proposed projects and doctoral theses. A certificate of attendance will be provided on request during the registration process.
Spring Servitization Conference
| Early Bird | Late Registration | |
| Academics | £550 | £660 |
| PhD Students | £375 | £475 |
- Late registration fee applies from 17 April.
- Registration fees cannot be refunded after 7 May 2024.
The registration fee includes delegate access to the two-day conference and the gala dinner on the evening of the 14th May.
Servitization Doctoral Symposium
The registration fee for the Servitization Doctoral Symposium is £450. This fee includes participation at the symposium on 12th May as well as the main Spring Servitization Conference (13th and 14th May) and the conference gala dinner on the evening of 14th May 2024.
(Only successful applicants to the Doctoral Symposium will be invited to register at the end of January 2024)
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Conference Venue
The conference will be held at MindLabs at the heart of Tilburg.
Address: Locomotiefboulevard 101, 5041 SE Tilburg
Telephone: +06 15 07 42 76
Website: https://www.mind-labs.eu/
Recommended Hotels
There are several hotels in Tilburg. The below two options are recommended by the local organising team, both in terms of their quality and distance from the conference venue.
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Conference Secretary
Jill Forrest
Servitization Engagement Co-Ordinator, The Advanced Services Group,
Aston University, UK
Email: [email protected]
Sasha Ilyukhin
SVP, Global Processing Services & Services Solutions
Tetra Pak
Lieve Declercq
Chief Executive Officer (CEO)
SPIE Netherlands BV
Martin Wassink
Head of Product Management Field Upgrade Options
ASML
Prof Rogelio Oliva
Department of Information and Operations Mgt
Texas A&M University
About the Symposium
In 2024, the Servitization Doctoral Symposium will take place in conjunction with the Spring Servitization Conference in Tilburg, The Netherlands. The main objectives of the Symposium are to
(i) develop a common knowledge base within the community of PhD students in servitization research.
(ii) provide a chance for the doctoral students to present and obtain feedback on their research from the leading academics in the field.
(iii) foster the development of a community of early career researchers in the field of servitization which could become a forum for exchanging ideas and building research collaboration.
The symposium is selective, and we have up to 15 spaces available each year. Ideally, student participants will have completed one or two years of doctoral study or progressed far enough in their research to have a structured proposal idea and some preliminary findings but have not reached the stage of defending their dissertations. Only those students with the most relevant research to servitization and high-quality proposals will be chosen to participate.
Successful applicants to the doctoral symposium with also gain automatic access to the Spring Servitization Conference on 13th and 14th May 2024. Details in due course.
Application Process
You need to complete and submit the online application form in addition to uploading the following documents:
- A research proposal (max 3 pages, using the provided template)
- A two-page Curriculum Vitae (CV)
- One of their latest publications (if they have one).
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Important dates
Applications and associated documents must be submitted by: 8th January 14th January 2024* (midnight UK time).
Notification: The application decision will be circulated w/c 29th January 2024.
(Only successful applicants to the Doctoral Symposium will be invited to register at the end of January 2024)
All accepted papers will be published in the conference proceedings, which is an Open Access Publication developed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0), and permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstracts are invited on all aspects of servitization, but preferably those related to this year's theme (Digital Service Innovation: Redefining Provider-Customer Interactions ). We welcome contributions from practitioners along with empirical studies of product manufacturers, utilities and technology vendors. Contributions from the academic fields of strategic management, marketing, operations management, industrial engineering, and service management – including interdisciplinary and transdisciplinary research – are especially sought to cover the topics of:
- Services-centric business models and competitive strategies, especially evidence of impact on grand challenges, such as health, security, and environmental sustainability;
- Country-specific issues, international comparisons, trade, economic and meta-study analyses of market and social trends in services growth;
- Digital capabilities enabling services (e.g. digital twin, IoT, AI, Big data, Blockchain, and data analytics);
- Synergies with complementary topics such as Product-Service Systems, Industrial Product-Service Systems, circular economy, and Industry 4.0;
- Territorial servitization: Insights into servitization adoption across geographic regions, large and small manufacturing organisations, transformation and transition pathways, barriers and enablers;
- Services marketing, solutions, services dominant logic, differentiation, pricing and revenue models;
- Services operations, supply chain and value network, organisational structures and processes;
- Services finance, risk aspects of services, and legal contracts;
- Human factors in service design and delivery;
- Engineering and design aspects of advanced services and servitization.
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Ms Jill Forrest
Tel: +44 (0) 121 204 3249
Email: [email protected]
https://www.advancedservicesgroup.co.uk/events/ssc2024